What to expect with home infusion
Starting a new therapy can feel overwhelming. We're here to make it simple and to support you at every step.
Getting started
- 01
A welcome call
Once we receive your referral, a care coordinator will call to introduce our team, confirm your information, and review your insurance coverage.
- 02
Medication delivery
Your therapy and supplies are delivered to your home by the dispensing pharmacy before your scheduled visit.
- 03
Your nurse visit
A registered nurse reviews your health history, administers your therapy, monitors you throughout, and answers your questions.
- 04
Ongoing support
Between visits, our team is available by phone. Active patients have access to a nurse 24 hours a day, 7 days a week.
Clear answers about coverage
Our intake team verifies your benefits and obtains any required prior authorizations before therapy begins. We'll explain what your plan covers and any expected out-of-pocket costs before your first visit, so there are no surprises.
We work with many commercial insurance plans, Medicare Advantage plans, and other payers. Coverage for home infusion varies by plan and therapy, so please contact us to confirm your specific benefits. Where available, we can also help connect patients with manufacturer copay assistance and patient support programs.
A few simple steps
- Choose a clean, well-lit, comfortable spot where you can sit or recline during your infusion.
- Keep a clear surface nearby for your nurse to set up supplies.
- Store medications as directed by the pharmacy; some must be refrigerated.
- Keep a list of current medications, allergies, and questions for your nurse.
- Make sure pets are secured during the visit.
Patient rights & responsibilities
As a patient of Homevale Infusions, you have the right to be treated with dignity and respect, to receive information about your care in a way you understand, to participate in decisions about your treatment, to privacy and confidentiality of your health information, and to voice concerns without fear of reprisal. A complete statement of patient rights and responsibilities is provided at the start of care. To share a concern or grievance, please contact us. We take every concern seriously and will respond promptly.
Have questions about starting therapy?
Our care coordinators can walk you through every step.